Letter to Customers & Affiliate Partners: Our role and responsibility in navigating COVID-19
A letter to all of our existing customers, previously paid in full clients, prospective first-time buyers and affiliate partners from Eric Glickstein, President, LutherSales.com & VacationWiser.com
Several weeks ago, I sent an email that we were working hard to build out product categories in all the essential areas impacted by the COVID-19 Pandemic. We recognized and knew at that moment that working remotely, exercising, cooking and virtually everything we do from home was going to be amplified. We also recognized that our role of providing responsible purchasing through the convenience of payroll allotments would be even more critical for the many families we serve.
As the world grapples with an issue of enormous scale and human impact our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19).
At LutherSales.com & VacationWiser.com, we have our priorities on two things: the health and well-being of our customers and affiliate partners while also being able to serve and support local health officials and government leaders as they work to contain the virus.
On that basis, I wanted to personally reach back out to you and let you know what we have been doing at LutherSales.com and VacationWiser.com since the last update. At LutherSales.com we have built a new category on our drop-down menu called “Stay at Home Essentials”. In this category, we have worked with our suppliers to provide you with many added selections in computers, home office, outdoor grills, outdoor seating, video game bundles, TV’s, streaming devices, unlocked phones and more. Placing them under this single category is designed to improve your search experience. We have set up our entire team of personnel to work remotely from their home where we can maintain that high level of service while doing all we can to ensure the health and well-being of our amazing team members. While, I would never tell you it is business as usual; I can tell you that we are working around the clock to communicate with our clients and supply chain to keep orders flowing. We do ask for your understanding in that most deliveries throughout the country are to the front doorstep or garage entrance. While this compromises our normal standard of in-home delivery and set up, health and safety prevail during these times. We will return to white glove service under more normal times.
VacationWiser.com is also working around the clock contacting all customers scheduled to travel in order of their travel plans. We have been working inside a 30-day radius and will continue to do so. We have also added a tab to the home page of VacationWiser.com with travel updates and restrictions related to COVID-19.
We will get through this together and when we do, I know we will all need a well-deserved vacation. Which is why we continue to work with clients on a “Plan Now; Travel Later” basis. We have a great team of travel specialists available to assist.
For 53-years you have let us into your homes and placed enormous trust in our company. Please know we are here for you. We really do care. Need a voice to talk to; give us a call. I have been part of this great business started by my Dad in 1967. I joined the business back in 1992 and for the past 27-years I have personally spent countless weeks face to face with many of you in federal government buildings and hospital cafeterias nationwide communicating our value proposition to the great employees of these institutions as well as the local communities they serve.
Perhaps you did not realize that 50% of our clients work for the federal government and another 25% in healthcare. I have never been so proud and had such great appreciation for the work of all those employed in these essential services. We are just trying to do our part to be there for you in any and all capacities.
From my heart to yours, thank you for being a loyal customer. Thank you for the great work you do and please know our commitment to serve you is unwavering. Wishing you and your family good health I remain,
Very truly yours,
LutherSales.com & VacationWiser.com