Luther Sales Policies
Luther's return policy varies based on the product category of your purchase. Detailed below are our policies related to returns, exchanges, service, etc... for each category
Furniture and bedding can only be returned for a refund if it is refused upon delivery. Customers are entitled to a complete inspection on delivery and reserve the right to refuse the merchandise if they are disappointed in their selection for a full cash refund. Any claims made after merchandise has been signed for will be handled through a Luther contracted service technician. All merchandise that can be repaired and serviced will be handled in such manner. Exchanges will be made only at the discretion of the Luther service technician and Luther Appliance & Furniture Sales, Inc.
Major Household Appliances can only be returned for a refund if it is refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. All major appliances are covered by a 1-year factory warranty and thus the customer is entitled to service. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival, otherwise a factory service technician will be dispatched to your home for service.
TV's 25" and larger can only be returned for a refund if it is refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. Any claims made after delivery will be handled by a factory service technician. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival.
Computers and any other items shipped by UPS can only be returned with an authorized return authorization number provided by an authorized Luther Appliance & Furniture Sales, Inc. employee. The manufacturer at its discretion may require that an authorized service technician verify your claim before authorizing the return. Any claims made after 3-business days require service. Absolutely no refunds will be provided for claims made after 3-business days from receipt of merchandise. Claims made after 3-days are subject to service only and where the factory decides an even exchange may be provided.
Luther Appliance and Furniture Sales, Inc. and its subsidiary and affiliated companies (or "LutherSales", LutherSales.com," we" "our" and "us") adheres strictly to best privacy practices to ensure that your privacy is respected and all personal information you provide to us is kept confidential.
1. What information do we collect?
As a visitor to our Sites, you can engage in many activities without providing any personal information. However, we do collect and aggregate information pertaining to the web pages visited and general usage patterns through the use of "cookies" as described below. Such information is not linked to any sensitive information. The non-sensitive information we collect helps us to identify the most popular areas of our sites and allows us to determine the effectiveness of our promotional activities.
ii) Sensitive Information
You may have the opportunity to participate in any of the following activities at some LutherSales Sites, including but not limited to: product registration, surveys/polls/contests, software downloads, product registration, online shopping, newsletter subscription or forum participation. These activities may require the collection of sensitive personal information including: your name, address, e-mail address, telephone number, fax number, credit card details, and/or information about your interests in the use of various products, programs and services. Such data collected may be combined with the information you provided when you registered the ownership of your LutherSales products. LutherSales is committed to safeguarding your personal information and will only use such information to better understand your needs and to provide you with better service.
2. How may we use the information?
i) The LutherSales Online Application
To process your order, we will ask you for personal information such as: name, e-mail address, delivery address, telephone number, employment information, social security number, date of birth, and drivers license state. Personal information collected from online application will be used to determine if you are eligible for one or more of LutherSales financing programs. We will only share your information with other LutherSales entities (including subsidiaries and affiliates) and/or business partners who are acting on our behalf to provide you with the requested financing needed to obtain your purchase.
From time to time, our Sites may request information from you via surveys/polls/contests/promotions and other marketing activities. Participation in these activities is completely voluntary and you have a choice whether or not to disclose any information. Information requested may include contact information; such as your name and your shipping address to notify the winner(s) and demographic information; such as your age, for eligibility purposes. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of our sites.
iii) Mailing List,
LutherSales may occasionally send you marketing materials or product information via e-mail. Your e-mail address will only be used for these purposes and will never be shared with unaffiliated third parties without your consent, absent a court order. Where applicable, we will follow all local requirements, such as allowing you to opt in before receiving unsolicited e-mails. You have the right to opt out from receiving such electronic communications from us at anytime.
3. How do we protect sensitive information?
To prevent unauthorized access to our database, and to ensure the appropriate use of information, we have put in place electronic and managerial procedures to safeguard sensitive information. We use Secure Sockets Layer (SSL) encryption on web pages where personal information is required.
4. Information from Children
LutherSales will never knowingly collect sensitive information from children under 16 years of age for marketing purposes. If we learn that personal information has been submitted to us by children under 16 years of age, we will delete such information from our files. Minors under the age of 16 should ask their parents or guardians for permission before submitting any personal information to anyone over the Internet.
5. Third Party Web Sites
6. Information requests
You are entitled to ask for a copy of the personal information we hold about you at any time (for which we may charge a small administration fee). We will correct any inaccuracies in your personal information at your request.
7. Contacting Us
Eric Glickstein, President
129 Oser Avenue, Suite A
Hauppauge, NY 11788
Occasionally, items may be out of stock. We will notify you if your order cannot be shipped promptly. We reserve the right to cancel an order upon proper notification. Please allow 4-6 weeks for delivery on all furniture orders. All deliveries are FREE of charge regardless of payment options.
Just how easy is it?
- 3-Minute Application
- No Credit Card Required
- Low Monthly Payments
- Brand Names
- Free Delivery
“Thanks to Luther Sales I was able to get all the electronics that I wanted – a laptop and itouch. The hassle free automatic deduction makes it easy to make timely payments."
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