Luther Sales Policies

Returns Policy

Luther's return policy varies based on the product category of your purchase. Detailed below are our policies related to returns, exchanges, service, etc... for each category

Furniture and bedding can only be returned for a refund if it is refused upon delivery. Customers are entitled to a complete inspection on delivery and reserve the right to refuse the merchandise if they are disappointed in their selection for a full cash refund. Any claims made after merchandise has been signed for will be handled through a Luther contracted service technician. All merchandise that can be repaired and serviced will be handled in such manner. Exchanges will be made only at the discretion of the Luther service technician and Luther Appliance & Furniture Sales, Inc.

Major Household Appliances can only be returned for a refund if it is refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. All major appliances are covered by a 1-year factory warranty and thus the customer is entitled to service. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival, otherwise a factory service technician will be dispatched to your home for service.

TV's 25" and larger can only be returned for a refund if it is refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. Any claims made after delivery will be handled by a factory service technician. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival.

Computers and any other items shipped by UPS can only be returned with an authorized return authorization number provided by an authorized Luther Appliance & Furniture Sales, Inc. employee. The manufacturer at its discretion may require that an authorized service technician verify your claim before authorizing the return. Any claims made after 3-business days require service. Absolutely no refunds will be provided for claims made after 3-business days from receipt of merchandise. Claims made after 3-days are subject to service only and where the factory decides an even exchange may be provided.

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Privacy Policy

Luther Appliance and Furniture Sales, Inc. and its subsidiary and affiliated companies (or "LutherSales", “LutherSales.com," we" "our" and "us") adheres strictly to best privacy practices to ensure that your privacy is respected and all personal information you provide to us is kept confidential.

Our privacy policy discloses our privacy practices for handling online personal and non-personal information, and is meant to comply with applicable local laws and regulations. Please read this privacy policy carefully before you use any of LutherSales' web site (s). By using or accessing the Sites, you are accepting this Privacy Policy. We reserve the right to change our Privacy Policy and our Terms of Use at any time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you are aware of the current terms.

1. What information do we collect?

Non-sensitive Information

As a visitor to our Sites, you can engage in many activities without providing any personal information. However, we do collect and aggregate information pertaining to the web pages visited and general usage patterns through the use of "cookies" as described below. Such information is not linked to any sensitive information. The non-sensitive information we collect helps us to identify the most popular areas of our sites and allows us to determine the effectiveness of our promotional activities.

* Cookies

Cookies are text files that a web server can store on a user's hard disk. Cookies allow a web site to store information on a user's machine and retrieve it later. Cookies collect information like IP addresses, operating systems and browser software, but they do not collect any personal information. Cookies enable us to customize your experience and provide greater convenience at our Sites. LutherSales will not allow any third party to use cookies to track or collect any personally identifiable information from you. You have the ability to accept or decline cookies; you should refer to the instructions for your file management software to locate the file or directory that stores cookies. You may be able to accept or decline cookies by modifying the settings on your browser.

ii) Sensitive Information

You may have the opportunity to participate in any of the following activities at some LutherSales Sites, including but not limited to: product registration, surveys/polls/contests, software downloads, product registration, online shopping, newsletter subscription or forum participation. These activities may require the collection of sensitive personal information including: your name, address, e-mail address, telephone number, fax number, credit card details, and/or information about your interests in the use of various products, programs and services. Such data collected may be combined with the information you provided when you registered the ownership of your LutherSales products. LutherSales is committed to safeguarding your personal information and will only use such information to better understand your needs and to provide you with better service.

2. How may we use the information?

LutherSales will not sell, rent, loan or lease your personal information to others unless we have your express permission or are allowed or required by law to do so. LutherSales will not use or share the personally identifiable information that you provide to us online in ways unrelated to those described herein without first letting you know and offering you a choice to opt out. If you have any problems exercising your choice to opt out, please contact us at info@luthersales.com. We will only share your information with other LutherSales entities (including subsidiaries and affiliates) and/or business partners who are acting on our behalf to provide the necessary service or information requested by you, to consolidate data storage, or to simplify the management of customer information. Such LutherSales entities and/or business partners are governed by our Privacy Policy with respect to the use of this data and are bound by appropriate confidentiality agreements. In addition, for us to serve you better, we may use your personal information for the following purposes, including but not limited to:

i) The LutherSales Online Application

To process your order, we will ask you for personal information such as: name, e-mail address, delivery address, telephone number, employment information, social security number, date of birth, and driver’s license state. Personal information collected from online application will be used to determine if you are eligible for one or more of LutherSales financing programs. We will only share your information with other LutherSales entities (including subsidiaries and affiliates) and/or business partners who are acting on our behalf to provide you with the requested financing needed to obtain your purchase.

ii) Surveys/Polls/Contests/Promotions

From time to time, our Sites may request information from you via surveys/polls/contests/promotions and other marketing activities. Participation in these activities is completely voluntary and you have a choice whether or not to disclose any information. Information requested may include contact information; such as your name and your shipping address to notify the winner(s) and demographic information; such as your age, for eligibility purposes. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of our sites.

iii) Mailing List,

LutherSales may occasionally send you marketing materials or product information via e-mail. Your e-mail address will only be used for these purposes and will never be shared with unaffiliated third parties without your consent, absent a court order. Where applicable, we will follow all local requirements, such as allowing you to opt in before receiving unsolicited e-mails. You have the right to opt out from receiving such electronic communications from us at anytime.

3. How do we protect sensitive information?

To prevent unauthorized access to our database, and to ensure the appropriate use of information, we have put in place electronic and managerial procedures to safeguard sensitive information. We use Secure Sockets Layer (SSL) encryption on web pages where personal information is required.

4. Information from Children

LutherSales will never knowingly collect sensitive information from children under 16 years of age for marketing purposes. If we learn that personal information has been submitted to us by children under 16 years of age, we will delete such information from our files. Minors under the age of 16 should ask their parents or guardians for permission before submitting any personal information to anyone over the Internet.

5. Third Party Web Sites

Please note that our Privacy Policy only applies to sites controlled by LutherSales. Links to third party web sites are provided solely as a convenience to you. You are advised to check the privacy policies and terms of use of those sites before providing your personal information to them. LutherSales has not reviewed all of these third party web sites, does not control and is not responsible for any of these sites, their contents or their privacy policies and terms of use. LutherSales does not endorse or make any representations about these other sites, or any information, products or other materials that may be found there. Access to and use of such other web sites is at the user's own risk and subject to any terms and conditions applicable to such access/use.

6. Information requests

You are entitled to ask for a copy of the personal information we hold about you at any time (for which we may charge a small administration fee). We will correct any inaccuracies in your personal information at your request.

7. Contacting Us

We value your opinions. If you have any questions or comments about our Privacy Policy or questions or concerns about the use of your personal information, please contact us at info@luthersales.com or you can send your request to:

Scott Glickstein, President
LutherSales
129 Oser Avenue, Suite A
Hauppauge, NY 11788
1 800-358-6466

Eric Glickstein, Vice-President
LutherSales
129 Oser Avenue, Suite A
Hauppauge, NY 11788
1 800-358-6466

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Shipping Policy

Occasionally, items may be out of stock. We will notify you if your order cannot be shipped promptly. We reserve the right to cancel an order upon proper notification. Please allow 4-6 weeks for delivery on all furniture orders. All deliveries are FREE of charge regardless of payment options.

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